Joya66's Privacy Policy – Your data is safe with us

1. Introduction

Joya66 (referred to as "we", "us", or "the platform") is an online gaming service provider. This Privacy Policy explains what information we collect when you use the joya66 website or app, and how that information is used and kept secure.

By creating an account or using the joya66 platform, you confirm that you have read and agreed to this Privacy Policy. We are committed to handling your data in a fully transparent and responsible manner.

This policy has been written in plain, accessible language with Bangladesh users in mind, so every member can easily understand how we handle their data.

2. Information We Collect

Joya66 collects only the information necessary to provide its services — nothing more. The types of data we collect include:

In addition to the above, records of any conversations you have with the joya66 support team may also be stored — solely to maintain service quality.

3. How We Collect Information

Joya66 may collect your information through several methods. Each is described in detail below:

• Direct Payment: Information you provide directly when registering, logging in, or contacting support.
• Automatically Collected: When you use joya66, technical data is automatically collected via cookies, log files, and web beacons.
• From Third Parties: During payment processing, transaction confirmation data is received from payment providers such as bKash or Nagad.
• Identity Verification: The KYC (Know Your Customer) process involves verifying your national ID or passport details.

Joya66 never collects additional information without your consent. Every piece of data collected has a specific and defined purpose.

4. Use of Information

Joya66 uses your information for the following purposes — each directly related to improving your experience or ensuring security:

• To create, manage, and verify your account.
• To process deposit and withdrawal transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To confirm that you are over 18 years of age.
• To provide customer support services.
• To send relevant bonus and promotional offers (with your consent only).
• To effectively provide responsible gaming tools.
• To improve our services and develop new features.
• To comply with legal obligations.

5. Information Sharing Policy

Joya66 does not share your personal information with third parties — with a few limited and necessary exceptions:

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, or other payment gateways.
• Identity Verification Services: Documents may be shared with verified partners as part of the KYC process.
• Law Enforcement: Information may be disclosed in response to a legal order or judicial directive.
• Security Partners: Limited data may be shared with trusted partners to detect fraud and ensure cybersecurity.

In each of the above cases, only the minimum necessary information is shared. All our partners are required to uphold the same privacy standards.

6. Cookie Policy

Joya66 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. The types of cookies we use include:

• Essential Cookies: To maintain login sessions and operate the platform's core functions.
• Analytics Cookies: To understand which pages are used most — fully anonymized data.
• Session Cookies: To remember your preferences and settings; cleared once you close the browser.
• Security Cookies: Protection against CSRF attacks.

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect platform functionality.

7. Data Security

Joya66 uses industry-leading technology and practices to keep your data secure. Our security measures include:

• 256-Bit SSL Encryption: All your data transfers are fully encrypted.
• AES Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & IDS: Active systems in place to prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Strict Access Controls: joya66 staff can only access the information required to perform their specific role.

In the event of a data breach, joya66 will promptly notify the affected users and take all necessary steps to address the situation.

8. Data Retention Period

Joya66 does not store your information indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction History: Up to 7 years as required by legal obligations.
• Support Conversations: Up to 2 years after an issue is resolved.
• Log Files & Technical Information: Up to 12 months.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period ends, data is securely deleted or anonymized so you can no longer be identified.

9. Your Rights

Under joya66's Privacy Policy, you have the following rights. To exercise any of them, please contact our support team:

• Right to Access: The right to know what information we have collected about you and how it is being used.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under specific conditions.
• Right to Restrict Processing: Request to restrict the processing of your data under certain circumstances.
• Right to Withdraw Consent: Withdraw consent to marketing communications or optional data collection at any time.
• Right to Lodge a Complaint: Right to lodge a complaint regarding data protection.

10. Children's Privacy

Joya66 is strictly intended for users aged 18 and above. We do not knowingly collect or process data from anyone under 18.

We verify age at the time of registration. If a minor creates an account using false information, the account will be suspended and all collected data deleted as soon as it is identified.

If you become aware that a minor has created an account on joya66, please contact us.

11. Policy Changes

Joya66 may update this Privacy Policy from time to time, due to new services, legal changes, or technological improvements.

For significant changes, we will send a notification to your registered phone number or email. The date of the latest update will always be shown at the top of this page.

Continued use of joya66 after any changes means you accept the updated policy. We recommend reviewing this page periodically.

12. Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please contact joya66:

• Email: [email protected]
• Live Chat: Click the support button in the bottom-right corner of the website.
• Timeframe: Bengali-language support is available 24 hours a day, 7 days a week.

Joya66 is committed to taking every privacy-related request seriously and resolving it as promptly as possible.